Professional AV Service

We respond quickly, keep your AV systems running smoothly, and take the burden of AV maintenance off your shoulders

sala

AV Service – peace of mind and reliable performance

Our AV service provides end-to-end support from equipment selection, through installation, to long-term care. We’re here to turn your vision into a reliable reality.

System stability and ensuring correct operation in every circumstance are critical. That’s why you need additional technical support that can react in emergencies and quickly restore system functionality.

Our engineers make audiovisual systems perform exactly as they were intended. You should consider service and maintenance when you decide to buy a system or at the latest during installation. Choosing a service contract not only gives your organisation security and operational certainty, it also reduces the risk of unforeseen problems and costs.


SLA SERVICE

Service Level Agreement,
AV service & warranty program

With an SLA you gain certainty about the quality of service you will receive after system deployment.

Your benefits when you choose our SLA

Guaranteed response, technician arrival or repair within agreed times
Telephone support that saves time and money (many issues can be solved by phone)
Stock of spare and replacement devices
Remote monitoring, troubleshooting and incident resolution
Onsite incident handling
Access to repair history
Service contact 7 days a week
Onsite incident handling (technicians and company branches located across Poland)

Do you know how costly downtime can be?


According to Ponemon Institute research, each minute of service outage can cost up to USD 5,600. System downtime causes real losses, so it’s essential to define service availability levels in your SLA. Choose wisely, your business depends on it.

Have questions about AV service?
We’ll be happy to help!

Maciej Chomicki
Maciej Chomicki Service Coordinator
+48 71 715 62 21
serwis@aplusv.pl
icon: zamknij icon: zamknij 2


SLA PACKAGES

Choose the SLA variant
that fits your needs

SLA is available in four variants. Not sure which is best?
Our advisor will help you pick the right package for your business.

Available service
System recovery time
Response time to a ticket
Technician arrival time
HelpDesk (availability 8:00–16:00)
Online ticket handling
Replacement devices
Technical inspections included
platinum Platinum
1 business day
2h
1 business day
yes
yes
yes
2 x year
gold Gold
2 business days
2h
2 business days
yes
yes
yes
2 x year
silver Silver
4 business days
4h
4 business days
yes
yes
yes
1 x year
List of available services
Technician arrival time
Response time to a ticket
HelpDesk (availability 8:00–16:00)
Online ticket handling
Przeglądy techniczne w cenie
bronz Bronz 1 BD
1 business day
4h
yes
yes
1 x year
bronz Bronz 2 BD
2 business days
4h
yes
yes
1 x year
bronz Bronz 4 BD
4 business days
4h
yes
yes
1 x year

AV service across Poland

We are where you are, regardless of your location

About us

Trust AV professionals

Let’s talk – we’ll find a setup that works for you.
At A+V, you get service support tailored to your organisation.

FLEXIBILITY

Depending on your needs, you can combine our SLA packages to create an ideal solution.

DEVICE WAREHOUSING

Does your strategy require holding your own equipment? We can store and manage it according to your requirements.

TAILORED APPROACH

Save money and get a solution fully matched to your business thanks to individual, proven approaches.


OTHER SERVICES

A service that reacts
before something happens

Additional services that ensure stable operation of audiovisual systems.

 

Programming and integration of Crestron, AMX, Extron control systems to client/user requirements.
01
System analyses and expert reports providing clear information about status and the need for changes, corrections, faults or defects.
02
Regular preventive inspections to reduce the risk of future failures.
03
Corrections and improvements to systems installed by other integrators.
04
System modernisation driven by technological development or client requirements.
05
Professional audit of existing AV installations.
06
A+V CERTIFICATES

Benefit from our
experience and expertise

Innovation in AV is not just technology, it’s people. Thanks to our experience and ongoing competence development you can be confident your AV infrastructure will run stably and reliably. Focus on your work and don’t worry about the technical details, we’ll take care of the rest.

Have questions about AV service?
We’ll be happy to help!

Maciej Chomicki
Maciej Chomicki Service Coordinator
+48 71 715 62 21
serwis@aplusv.pl
icon: zamknij icon: zamknij 2