Usługi serwisowe

We offer you peace and confidence

Our engineers ensure that AV systems work exactly as they should. AV maintenance should be considered at the point of decision of purchase, or at the time of installation at the latest. This will ensure the highest level of safety and confidence of operation, limiting the risk of unforeseen problems and costs.

SLA Service Level Agreement
Contract covering guaranteed level of service, defining its elements and response times
Other service elements
Additional services ensuring stable operations of the AV system

Maintaining stability of operation of the AV infrastructure requires specialist knowledge acquired through industry training and years of experience gained from implementation and maintenance of AV systems. Continuous education and development of competencies are essential to us at A+V.

Certificates

Service Level Agreement (SLA)

Offering SLA to you requires us to have a stock of replacement equipment, implementing suitable procedures and maintaining appropriate internal structure inside our organisation. A+V is proud to be one of only a few providers to have preparation necessary to offer SLA to our clients.

Service contact team available 7 days a week
Guaranteed response time and short repair timescale (rapid response, replacement equipment)
Stock of replacement equipment
Remote supervision, problem solving and failure removal – utilising software such as TeamViewer, AeroAdmin etc.
Telephone support offering you time and cost saving (some of the issues can be solved via telephone)
Onsite service (technicians and technical branches in many locations across the country)
Ticket system which enables incident register and full repair history visible to the client.

SLA Packages

SLA service is available in four options. Our advisor will help you choose a package most suitable for you and your business.

Helpdesk 7 days a week
Incident report system	+ online option
Response time from Helpdesk – 2h
Replacement equipment	24 hours
Annual inspection	2 included
Unlimited call-outs

Helpdesk 7 days a week
Incident report system	+ online option
Response time from Helpdesk – 2h
Replacement equipment	48 hours
Annual inspection	2 included
Unlimited call-outs

Helpdesk 7 days a week
Incident report system
Response time from Helpdesk – 2h
Replacement equipment	4 days
Annual inspection	1 included
Unlimited call-outs

Helpdesk 7 days a week
Incident report system
Response time from Helpdesk – 2h
Replacement equipment	8 days
Annual inspection	Additional service
Unlimited call-outs

Service List	Platinum	Gold	Silver	Bronze
Helpdesk 7 days a week
Incident report system	+ online option	+ online option
Response time from Helpdesk – 2h
Replacement equipment	24 hours	48 hours	4 days	8 days
Annual inspection	2 included	2 included	1 included	Additional service
Unlimited call-outs

Other services:

Maintenance inspection conducted regularly, will allow you to avoid breakdowns or damages in the future.

Correction and improvement of existing systems even if installed by another integrator.

Programming and integration of the control systems Crestron, AMX, Extron according to the client’s/user’s individual requirements.

System modernisation as a result of technology development or client’s requirements.

Analysis, evaluation and audit of the systems offering clear information about the status, required changes/corrections and existing faults.

Contact the technical department

Are you interested in working with us?

Write or call.