We offer you peace and confidence
Our engineers ensure that AV systems work exactly as they should. AV maintenance should be considered at the point of decision of purchase, or at the time of installation at the latest. This will ensure the highest level of safety and confidence of operation, limiting the risk of unforeseen problems and costs.
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SLA Service Level Agreement
Contract covering guaranteed level of service, defining its elements and response times
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Other service elements
Additional services ensuring stable operations of the AV system

Maintaining stability of operation of the AV infrastructure requires specialist knowledge acquired through industry training and years of experience gained from implementation and maintenance of AV systems. Continuous education and development of competencies are essential to us at A+V.
Service Level Agreement (SLA)
Offering SLA to you requires us to have a stock of replacement equipment, implementing suitable procedures and maintaining appropriate internal structure inside our organisation. A+V is proud to be one of only a few providers to have preparation necessary to offer SLA to our clients.
- Service contact team available 7 days a week
- Guaranteed response time and short repair timescale (rapid response, replacement equipment)
- Stock of replacement equipment
- Remote supervision, problem solving and failure removal – utilising software such as TeamViewer, AeroAdmin etc.
- Telephone support offering you time and cost saving (some of the issues can be solved via telephone)
- Onsite service (technicians and technical branches in many locations across the country)
- Ticket system which enables incident register and full repair history visible to the client.
SLA Packages
SLA service is available in four options. Our advisor will help you choose a package most suitable for you and your business.
Helpdesk 7 days a week | |
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Incident report system | |
Response time from Helpdesk – 2h | |
Replacement equipment | |
Annual inspection | |
Unlimited call-outs | |
Helpdesk 7 days a week | |
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Incident report system | |
Response time from Helpdesk – 2h | |
Replacement equipment | |
Annual inspection | |
Unlimited call-outs | |
Helpdesk 7 days a week | |
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Incident report system | |
Response time from Helpdesk – 2h | |
Replacement equipment | |
Annual inspection | |
Unlimited call-outs | |
Helpdesk 7 days a week | |
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Incident report system | |
Response time from Helpdesk – 2h | |
Replacement equipment | |
Annual inspection | |
Unlimited call-outs | |
Service List | Platinum | Gold | Silver | Bronze |
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Helpdesk 7 days a week |
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Incident report system |
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Response time from Helpdesk – 2h |
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Replacement equipment |
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Annual inspection |
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Unlimited call-outs |
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Other services:
Contact the technical department
Contact us