A + V

Usługi serwisowe

We offer you peace and confidence

Our engineers ensure that AV systems work exactly as they should. AV maintenance should be considered at the point of decision of purchase, or at the time of installation at the latest. This will ensure the highest level of safety and confidence of operation, limiting the risk of unforeseen problems and costs.

Serwis_AV_2

Maintaining stability of operation of the AV infrastructure requires specialist knowledge acquired through industry training and years of experience gained from implementation and maintenance of AV systems. Continuous education and development of competencies are essential to us at A+V.

Certificates
  • ms
  • qsc
  • samsung
  • biamp
  • dante
  • extron
  • logo-avixa
  • logo-cisco
  • logitech
  • logo-ccna
  • logo-crestron
  • poly
  • samsung-platinium
  • cts
  • elite-crestron

Service Level Agreement (SLA)

Offering SLA to you requires us to have a stock of replacement equipment, implementing suitable procedures and maintaining appropriate internal structure inside our organisation. A+V is proud to be one of only a few providers to have preparation necessary to offer SLA to our clients.

 

  • Service contact team available 7 days a week
  • Guaranteed response time and short repair timescale (rapid response, replacement equipment)
  • Stock of replacement equipment
  • Remote supervision, problem solving and failure removal – utilising software such as TeamViewer, AeroAdmin etc.
  • Telephone support offering you time and cost saving (some of the issues can be solved via telephone)
  • Onsite service (technicians and technical branches in many locations across the country)
  • Ticket system which enables incident register and full repair history visible to the client.

SLA Packages

SLA service is available in four options. Our advisor will help you choose a package most suitable for you and your business.

Helpdesk 7 days a week Yes
Incident report system Yes + online option
Response time from Helpdesk – 2h Yes
Replacement equipment Yes 24 hours
Annual inspection Yes 2 included
Unlimited call-outs Yes
Helpdesk 7 days a week Yes
Incident report system Yes + online option
Response time from Helpdesk – 2h Yes
Replacement equipment Yes 48 hours
Annual inspection Yes 2 included
Unlimited call-outs Yes
Helpdesk 7 days a week Yes
Incident report system Yes
Response time from Helpdesk – 2h Yes
Replacement equipment Yes 4 days
Annual inspection Yes 1 included
Unlimited call-outs No
Helpdesk 7 days a week Yes
Incident report system Yes
Response time from Helpdesk – 2h Yes
Replacement equipment Yes 8 days
Annual inspection Yes Additional service
Unlimited call-outs No
Service List Platinum Gold Silver Bronze
Helpdesk 7 days a week Yes Yes Yes Yes
Incident report system Yes + online option Yes + online option Yes Yes
Response time from Helpdesk – 2h Yes Yes Yes Yes
Replacement equipment Yes 24 hours Yes 48 hours Yes 4 days Yes 8 days
Annual inspection Yes 2 included Yes 2 included Yes 1 included Yes Additional service
Unlimited call-outs Yes Yes No No
tomasz-wojciechowski
Usługi serwisowe

Have a question about packages?

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Other services:

Maintenance inspection conducted regularly, will allow you to avoid breakdowns or damages in the future.
Correction and improvement of existing systems even if installed by another integrator.
Programming and integration of the control systems Crestron, AMX, Extron according to the client’s/user’s individual requirements.
System modernisation as a result of technology development or client’s requirements.
Analysis, evaluation and audit of the systems offering clear information about the status, required changes/corrections and existing faults.

Contact the technical department

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